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Workplace mediation – Prof Paul Latreille paper discusses NHS study

Wednesday, May 20th, 2015

Workplace conflict takes its toll on employees, both those directly involved or on the periphery of an issue. A recent CIPD study suggests four in ten UK employees experienced some form of interpersonal conflict in the previous year, with impacts including reduced motivation or commitment, and one in ten of those in conflict moving job or leaving their organisation. Organisations have increasingly turned to workplace mediation as a way of helping to resolve issues more quickly and easily, but few – at least outside of the US – have integrated it as part of a conflict management system.

However, Prof Paul Latreille at the Management School has recently completed a project with Associate Prof Richard Saundry at Plymouth University that investigates the implementation and operation of such a system at Northumbria Healthcare NHS Foundation Trust (NHCT). The final report is based on a survey of operational managers and over 50 interviews with key stakeholders, and examines the key features of the system and its development, as well as providing early findings as to its impact.

In common with previous research, workplace mediation was seen to have had a significant impact on staff, with nine out of ten mediations resulting in an agreement and most respondents feeling that their situation had improved as a result. Crucially however, NHCT’s more systemic and strategic approach – which includes stress risk assessments, mediation, team facilitation, conflict coaching and training – goes beyond simply mediation, and was found to be having a positive impact on the Trust and its employees. As Prof Latreille notes: “The key for organisations is to move beyond seeing interpersonal conflict as a purely transactional issue. As managers in our survey reported, not only can conflict lead to wasted staff and management time, together with reduced motivation and productivity, it can potentially compromise patient care. Conflict needs to be recognised as a legitimate part of the organisational vocabulary, and a strategic approach to it adopted that focuses on prevention, early intervention, management and resolution.”

Although Latreille and Saundry acknowledge that challenges remain, they argue NHCT represents a unique example in the UK of an organisation that has adopted such a strategic approach to conflict management, and there is evidence that this has led to the development of a culture in which early resolution of issues is encouraged and a collaborative culture is embedded. “The evidence suggests the changes have led to significant improvements in the working environment, as measured for example by the Trust’s staff survey results for 2014. These show NHCT is now among the top 20 per cent for many of the questions, and the best for an acute trust in relation to bullying,” Prof Latreille added.

You can download the report from Acas’s website now.

In 2012/13, Latreille and Saundry were co-conveners on an ESRC seminar series which brought together academics, practitioners and policy makers. This is where TCM Group’s David Liddle – who worked with NHCT in establishing the scheme – put forward the Trust as an interesting case-study of an organisation that had moved beyond workplace mediation.

The findings from the study will shortly receive international exposure when Prof Latreille presents a paper based on the research at the Labor and Employment Relations Association (LERA) Annual Meeting in Pittsburgh at the end of this month. Scheduled alongside world-leading experts from UCLA and Cornell in the AILR/LERA Best Papers Symposium, this will provide an opportunity to showcase some of the work being undertaken within the Management School aligned to its mission in respect of socially-responsible work practices.

Out of the shadows: SUMS contributes to high-level conference on combating undeclared work in the EU

Tuesday, May 5th, 2015

Seating Delegates

In Dubrovnik in late April 2015, Deputy Prime Ministers, Cabinet Ministers and senior government officials from 24 European countries met to discuss how they could cooperate to tackle the undeclared economy.

Professor Colin Williams from Sheffield University Management School was invited by the host, Milanka Opacic, Deputy Prime Minister of Croatia, to provide the keynote address on approaches towards tackling undeclared work in the European Union.

The outcome, expressed well by Helena Dalli, Minister of Social Dialogue, Consumer Affairs and Civil Liberties in the Maltese government, was a raised awareness that besides complementing the traditional ‘sticks’ approach that punishes non-compliance with more ‘carrots’ to reward compliance, there was also a need for introducing awareness campaigns on the consequences of undeclared work targeted at enterprises, workers and the general public.

Summarising the view of many countries, Deputy Prime Minister of Bulgaria, Ivaiol Kalfin stated: “Promotion of regulated labour relations between Bulgaria and other EU and non-EU countries is a priority of the government”. The European Commission representative present, Jader Cane, urged governments to make full use of the European Social Fund to undertake coordinated responses.

Professor Colin Williams is currently coordinating a Marie Curie project entitled ‘Out of the shadows: developing capacities and capabilities for tackling undeclared work in Bulgaria, Croatia and FYR Macedonia’, which is seeking to raise understanding among South-East European governments about the need to transcend the ‘sticks’ and ‘carrots’ approach and to tackle it more indirectly by introducing greater awareness amongst citizens of the consequences of undeclared work so that they self-regulate themselves, rather than need to be forced to be compliant through enforcement authorities.

See the website for this project here.

Combating illegal trade and the shadow economy in Europe – SUMS’ Professor Colin Williams paves the way

Tuesday, May 5th, 2015

 CW-speaking  ITIC

Senior tax policy, tax administration and customs officials from 19 Eurasian countries met in Bucharest at the end of April 2015 to learn more about the latest strategies to tackle multibillion-dollar revenue losses stemming from illegal trade, counterfeits, and other aspects of the shadow economy.

Sheffield University Management School’s Professor Colin Williams (pictured above, and with other conference delegates) gave the opening academic overview (PDF) and closing review of policy approaches.

As one of only two academic experts invited, other speakers included senior officials from the U.S. State Department, the Organisation for Economic Cooperation and Development, the World Customs Organization, Interpol and Europol, as well as senior officials from multi-national corporations in the tobacco (JT International, British American Tobacco), alcohol (SABMiller) and pharmaceuticals (Pfizer) industries.

The two-day ‘International Conference on the Shadow Economy and Taxation’ was co-hosted by the International Tax and Investment Center, a non-profit research and education organisation focused on tax reform and public-private initiatives to improve the investment climate in transition economies, and Euromonitor Business Consulting Services.

Professor Williams, along with experienced enforcement officials, concluded the conference by advising that a new approach was essential as we cannot police ourselves out of the current situation, and argued that we need to make it easier and more attractive for people and businesses to move from the shadow to the formal economy.

SUMS PhD student will ‘get noticed’ with infographic win

Tuesday, May 5th, 2015


Sheffield University Management School doctoral researcher, Cristian-Andrei Gherhes (pictured above), has won the opportunity to have his research brought to life in an infographic by Research Media, an organisation that supports researchers in creating and disseminating updates, outcomes and impacts to a broad audience.

Cristian was one of five winners in Research Media’s PhD Portfolio Competition, and he is now working with them on the project. He said: “I won the infographic prize which will be designed by experts at Research Media and will allow me to showcase the gist of my research in an innovative manner.”

Research Media launched the competition in a bid to raise the profile of early career researchers and illustrate the outstanding work being produced within UK institutions. Five prizes were on offer, each with the goal of aiding students in bringing clarity from the complexity of their PhD research projects. Close to 200 applicants from 68 universities entered the competition with winners picked at random.

Cristian continued: “The title of my research project is: ‘Understanding micro-business growth constraints and the implications for regional economic resilience in an uncompetitive post-industrial region’. The post-industrial region refers to the Sheffield City Region. What I am aiming to get across through the infographic is the historical context of the region, the current economic situation, key data about micro-businesses and how they can play an essential role in revitalising the region’s economy and advancing economic resilience.”

Vicky Williams, CEO of Research Media said: “PhD students are doing some outstanding work but face the challenge of making their research visible. We are committed to raising the profile of early career researchers. I am delighted to congratulate the winners and look forward to seeing the final pieces from across all five prizes.”

Congratulations from the Management School Cristian – we look forward to seeing the completed infographic.

An international experience – WOERRC introduces students to global leadership in Geneva

Friday, March 27th, 2015

Group-Sign   Jason-Tom-Dean

This week’s International Labour Organisation (ILO) governing body meeting in Geneva had comprehensive representation from Sheffield University Management School’s staff and students.

Working with Global Learning Opportunities in the Social Sciences (GLOSS), Professor Jason Heyes and Dr Thomas Hastings from the Work, Organisation and Employment Relations Research Centre (WOERRC) at the Management School have taken a group of Management and Politics students to the event.

Prof Heyes explained: “The ILO is a United Nations organisation that is responsible for developing and promoting international labour standards and helping its 185 member countries to promote decent work. It is governed on a tripartite basis by governments, employer bodies and trade unions from its member countries. Its governing body meeting develops policy recommendations that are then discussed and ratified at the International Labour Conference.

“As Director of WOERRC, I have a longstanding relationship with the ILO. The students have listened to debates regarding the global challenges facing the ILO, freedom of association, legal issues and international development. Thanks to my connection with the ILO, and the efforts of Sian Parkinson from GLOSS, they have met with ILO officials to discuss social dialogue, migration and employment and have also met an ILO intern – Aaron Booth – who is a former MSc Human Resource Management student from the Management School, recommended to the ILO by myself.

“The students will write a number of policy briefs on issues discussed during the trip. These will be disseminated via WOERRC and GLOSS and will also be highlighted at an event in Westminster on 15 June, which will be attended by PVC of the Faculty of Social Sciences Professor Gill Valentine and to which officials from the ILO and relevant UK organisations will be invited.”

The opportunity to attend this year’s governing body meeting was advertised to final-year BA Business Management and International Business Management students, as well as those on the MSc Human Resource Management and MSc International Business programmes. Prof Heyes and his team selected BA Business Management & Economics student Dean Broomhead as an attendee on the basis of a strong application which highlighted his interest in the ILO and his knowledge of its remit and activities.

We asked Dean what encouraged him to apply for the trip: “Primarily, my motivation behind applying was the fact that this was an incredible, unique opportunity. To have such an experience I believed would not only enhance my wider knowledge but also increase my employability.

“There hasn’t been a single ‘typical’ day at the event. We’ve had the flexibility to tailor our time to areas that we found interesting. Over the course of the trip, I’ve sat in on governing body meetings discussing a vast array of issues and had the opportunity to speak to ILO employees on their fields of expertise. We’ve also visited several other United Nations buildings. Two particular stand-out moments would be visiting ‘the palace of nations’ (the UN headquarters) as it was great to see the history and importance of such a place, and secondly sitting in on the governing body meetings of the ILO, with regards to accusations and breaking of conventions. I was able to see true diplomacy in action on several controversial and topical issues.

“I can certainly relate much of what I’ve learnt back to my degree. Whilst the wider awareness and experience is obviously fantastic, I now have a greater understanding of many topics that I can specifically convey in to my work at University. With relation to career prospects, I am certain this will help me. Not only have I had the chance to grow my network, but also the opportunity to develop many transferable skills.”

Dean found out about the opportunity through his Industrial Relations module, but there was plenty of email correspondence and promotion around the School – he encourages his peers to pay attention to such opportunities: “Whilst sometimes they can be on barely noticeable emails, there are opportunities do things like this through the Management School and I haven’t regretted any moment here. I’m a firm believer in saying yes to any opportunities like this. I doubt many students in the UK or even globally have had the chance to work in agencies of the United Nations and brush shoulders with diplomats and specialists alike.”

The ILO is an international organisation and this has been a fantastic opportunity for students to learn about the work, employment and employment relations challenges facing different countries around the world and to gain a better understanding of how policies are developed and implemented. Keep an eye out for similar opportunities through GLOSS and WOERRC.

The King of SPIN – Neil Rackham returns to ‘shake things up’

Thursday, February 26th, 2015

Neil Rackham

Two decades on, his 1995 text, SPIN Selling, is still lauded as the most influential sales book of all time, and more than half the US Fortune 500 use models from that research to train their sales teams. Professor Neil Rackham’s studies have stood the test of time, but as he makes clear in this interview – it’s important to evolve. In his own words: “It’s a Darwinian world out there. Adapt or die.”

In March we welcome US-based Neil back to these shores as Visiting Professor to Sheffield University Management School. Ahead of his return, we spoke to him about the sales and marketing sector where he has such legacy, his current research and any advice he may have for our students.

On the state of the sector, Neil identifies a number of key shifts in sales and marketing, albeit in the USA: “The integration of sales and marketing or, at least, a major shift in how they work together is finally underway. It’s curious that the only two functions in the organisation with an identical mission – the generation of profitable revenue – should so rarely work well together. A few years ago, Professor Philip Kotler and I wrote an article in Harvard Business Review called ‘Ending the war between sales and marketing’. It created a lot of interest; less because of the article itself, more because many senior executives thought that they had big problems in this area.

“The internet has forced new thinking and has taken over the selling of simple products. In many companies, marketing now does the selling, using the website, social media and telesales. Sales, meanwhile, has focused on high level, complex business-to-business selling. This change has altered the way companies think the roles of sales and marketing.”

As a University of Sheffield alumnus, Neil remembers the city fondly and has some advice for students considering a career in the sales and marketing arena: “As little as five years ago, if a student asked me if they should make a career in sales or marketing, I would tell them, ‘It’s a great place to start, but don’t stay there too long unless your sole objective is to make money: you’ll die of boredom’. Not so today. A background in both marketing and sales is an invaluable springboard to senior management success. Selling, in particular, has become complex, strategic and professional – it’s about creativity; nothing to do with the old stereotypes of persuasion and pushiness. It’s about creating new value.

“However, the days are long gone when you could succeed in either sales or marketing by seat-of-the-pants methods. Just like a doctor, lawyer, architect or any other profession, there’s a need for certification, standards and continuing professional development. The field is moving incredibly fast: the knowledge you had three years ago is already nearing the end of its shelf life. Bodies like the Chartered Institute of Marketing (CIM) have an increasingly important role in keeping us up-to-date and providing an assurance to potential employers that we are competent professionals.

As well as speaking at the Management School on 12 March, Neil is looking forward to developing his research network and working with students: “What I hope to do at Sheffield University Management School is to inspire some smart and talented students to enter this exciting and fast-moving area. I always learn from working with students – much more than I learn from working in boardrooms. I get out of it a whole lot of ideas. I’m fed up with explaining social media to geriatric senior managers. I love it when a student tells me things I didn’t know about, say, trending bloggers.”

As this article noted earlier, Neil’s popular texts are still influencing sales teams worldwide and his research career hasn’t slowed down – though it has a slightly different focus: “I’ve lost interest in the large corporations like IBM, Oracle or Citicorp who funded my early research. Most of the new wealth today isn’t being generated by these dinosaurs. It’s coming from small nimble companies that are creative and fun to work with. That’s where I like to be.

“The methods I pioneered in the 1980s, by all rights, should be long extinct in 2015. But they are not. There’s a wide perception in business that the methods still work. Of course they have to adapt to new times and I can see a lot of possible changes I’d like to explore, but the fundamentals are still alive and well.

“My present research concerns ‘pipelines’. In sales, a pipeline is the amount of business a company has where the sale has been started but may not result in a final contract for a year or more. I’m interested in things like how do you speed the rate of flow in this pipe and how do you increase its yield. I’m also working on sales and marketing integration and I find myself fascinated with how really big sales are made; where there may be a team of 50 people working on one billion dollar sale. That’s exciting stuff. It really gets your adrenaline going to know that tomorrow you’re going to hear if you’ve won or lost one of these giant contacts.”

Neil’s research is still hugely popular, but it’s how this has influenced his practice that also interests us. As founder of Huthwaite International, a global research and consulting firm based close to Sheffield, he has always been concerned with the role of sales and marketing practitioners in an organisational context. We asked Neil to elaborate on how important it is that this sector is represented on a company board: “The big contribution that sales and marketing make to corporate boards is to bring the voice of the customer. That’s often sorely missing – even today – in traditional companies. I confidently predict that both sales and marketing will have an increasing presence, and an increasing impact, at board level in the future.”

In many sectors, this is a controversial proposition indeed. Then again, Neil’s never been afraid to cause a stir: “In my student days at Sheffield, when I was Secretary of the Union [my membership is still up to date] I was a loud and enthusiastic troublemaker. Today I’m less loud and a little more subtle about it but, once a troublemaker, always a troublemaker. I hope to shake a few things up – in a professional and professorial way, of course.”

We’re confident that the world of sales and marketing will be eternally grateful for Neil’s troublemaking ways. We look forward to welcoming them back to Sheffield University Management School in March.

Book your place for Neil’s talk on 12 March on our Management Gateway – click here.

SUMS Professor flies high with Boeing and LCA research

Friday, January 9th, 2015

Lenny Koh AREC

Professor Lenny Koh, chair in operations management at Sheffield University Management School, has played a significant part in a study showing that lighter planes are the future.

The interdisciplinary study, involving academics from the engineering and management fields, showed that a global fleet of composite planes could reduce carbon emissions by up to 15 per cent, but the lighter planes alone will not enable the aviation industry to meet its emissions targets, according to new research.

The study, by the Universities of Sheffield, Cambridge and UCL (University College London), is the first to carry out a comprehensive life cycle assessment (LCA) of a composite plane, such as the Boeing Dreamliner 787 or Airbus 350, and extrapolate the results to the global fleet.

Professor Koh’s contribution to the study was built around the LCA methodology, covering manufacture, use and disposal, using publicly available information on the Boeing Dreamliner 787 fuselage and from the supply chain – such as the energy usage of the robots that construct the planes. She said: “This research has demonstrated the significant value of LCA methodology for Boeing. It has evidenced the robustness of this approach to assess the environmental impact of new materials such as composite in a very complex product supply chains (in this context for the Boeing Dreamliner 787).

“Sheffield has world leading expertise in this domain and this project is an example of how we work with world leading industry to provide LCA empirical analysis. It has proven to be extremely valuable and impactful for the aviation industry and their supply chain.”

Research found that emissions during the manufacture of composite planes are over double those of aluminium planes, but because the lighter aircraft use significantly less fuel these are offset after a few international flights. Over its lifetime, a composite plane creates up to 20 per cent fewer CO2 emissions. The study – published in the International Journal of Life Cycle Assessment – estimated that by 2050, composite planes could reduce emissions from the global fleet by 14-15 per cent relative to a fleet that maintains its existing aluminium-based configuration.  In light of a projected four-fold increase in global air traffic through 2050, this material change could avoid 500million tonnes of CO2 emissions in 2050 alone, a value that roughly corresponds to current emission levels.

Professor Koh is director of the Centre for Energy, Environment and Sustainability and the Logistics and Supply Chain Management research centre, both within the Management School. She is also leading the Advanced Resource Efficiency Centre (AREC), which has been formed as a facility to promote collaboration between industry and academics who can help introduce resource efficiency and sustainability across supply chains. It also offers a platform for access to policy makers and focuses on four main industries: Advanced Materials and Manufacturing; Energy and Nuclear; Water; and Agritech/Food.

Significant Indian honour for SUMS academic

Tuesday, January 6th, 2015


Dr Niraj Kumar, Lecturer in Operations and Supply Chain Management and Programme Director for our BA International Business Management (pictured above), has been selected as a recipient of the prestigious ‘Hind Rattan Award 2015’ for his valuable contribution to academia and the society at large.

Hind Rattan (which translates to the ‘Jewel of India’) is one of the highest Indian diasporic honours, awarded annually to non-resident Indians (NRIs) by the NRI Welfare Society of India under the umbrella of the Government of India. Dr Kumar has been selected for this prestigious award for his research and initiatives that have raised the profile of India in international academic circles. Dr Kumar said: “It is a great honour to receive recognition for my efforts. I will endeavour to reciprocate the faith by keeping up the good work.”

Dr Kumar’s research interests broadly relate to sustainable supply chain management, supply networks and food supply chains. He has worked on a number of research projects with companies in the UK and Indian aerospace, retail, construction, food and automobile sectors. Currently he is involved in a research project called ‘Green Design to Green Disposal’, with the objective to design the green supply chain for the next generation. The project is funded by the UK-India Education and Research Initiative.

Apart from his academic contribution, Dr Kumar is actively involved in various educational outreach activities with schools in Jharkhand, with the objective to inform and encourage young students to adopt sustainable practices in their daily lives. He has received various awards in UK and India for his contribution to community services and social cause. He is also the Fellow of the Higher Education Academy in UK.

Dr Kumar is attending the award ceremony, which takes place on 25 January 2015 on the eve of the Republic Day in New Delhi.

What happened to savings for the future? By Prof Josephine Maltby

Monday, January 5th, 2015

Josephine Maltby, Professor of Accounting and Financial Management at Sheffield University Management School, comments on the savings culture.

What happened to savings for the future?

This year has seen a series of reports about likely pensions shortfalls and the urgent need to increase savings.

As recently highlighted by Katie Evans and Emran Mian in Savings in the Balance 2014, apart from a brief recovery in the mid 2000s the UK savings as a percentage of household income have fallen between 1997 and 2014. In a survey which reveals savings as a percentage of GDP, the UK came next to the bottom with 10 per cent of GDP going into savings – only Greece doing worse.

This is treated by commentators as a 21st century crisis. But these worries are nothing new and it seems the anxieties about tightening the purse strings have been prevalent since the 19th century.

Political restlessness

In the early 1800s anxiety about political restlessness among the lower classes underlay the foundation of savings banks in towns, cities and villages all over the UK.

They were created and run by elites – the local squire, clergyman or industrialist presiding over a board of trustees. It was argued by contemporary politicians that the local banks would be good for the savers, turning then away from feckless habits. That in turn would cut down the local rates bill which went to provide poor relief. And savings would ‘bind the humbler to the more influential and wealthy classes’ making them grateful for the financial advice and assurance their betters were offering them.

Savings were all invested in Government bonds, giving the lower classes ‘a greater interest in the stability of the government.’

The savings banks spread rapidly. By the 1860s there were almost 650 of them, with 1.5 million savers. The smaller and rural banks were superseded by the chain of Post Office Savings Banks, but the urban banks survived and grew into what have become the Trustee Savings Banks.

It was important to the banks to demonstrate their success in drawing in working-class savers. As part of their annual reports, many of them published detailed breakdowns of their savers by occupation. And they kept detailed records of savers-as well as account data, they recorded a set of personal details for every depositor.

These bank records are a rich source of data that has not previously been explored in much detail.

Collaborative researchers from the universities of Sheffield, York and the Open University are now analysing these records to gain an understanding of savers and savings in the 19th century.

Women were better savers than men

Looking at the records of 4500 people in four banks – Limehouse, East London, Bury in Lancashire and Newcastle and North Shields (Northumberland) gives new insights into the way people managed their finances. Research so far shows a variety of savers. The banks’ promoters aimed them at the working man, but:

  • Women were a significant proportion of savers, including married women even before 1870 when they were granted property rights. The evidence from account records shows them apparently managing their own money with no intrusion by husbands. And it raises questions about current estimates of women’s employment; do the bank records indicate that they were saving wages in a period when married women’s employment levels are believed to below?
  • Children were important as savers, with teenagers apparently saving from their earnings
  • There were a variety of joint accounts, sometimes for married couples, but also for groups of people, maybe workmates
  • Accounts were transferred between family members, for instance from an elderly person to a child or grandchild.

And although the mission of the banks was to promote thrifty saving for old age, work so far shows that long-term saving was only for the minority. 19th century savers mainly used the banks to provide current accounts, saving for the short term to meet regular expenses like rent, or to tide them over wage cuts and unemployment.

Patterns of saving and account management vary, apparently in response to local economic factors. Limehouse savers included sailors who gave wives access to their accounts whilst they were away at sea: among Bury savers were the women working in the growing Lancashire textile industry. In the 1860s, the loss of cotton supplies caused by the American Civil War meant that textile workers were unemployed and ran down their account balances.

Read about Professor Josephine Maltby, and see a full list of publications, here:

REF2014: SUMS soars up the rankings

Thursday, December 18th, 2014
  • 81 per cent of our research is considered world leading or internationally excellent
  • Top five in the Russell Group for research impact
  • Top ten in the UK for research impact
  • Top 15 in the UK overall

Sheffield University Management School is rounding up 2014 on a high.

Hot on the heels of EQUIS reaccreditation, which keeps us in the top one per cent of business/management schools globally, the Research Excellence Framework 2014 (REF2014) has released excellent results for the School.

For the first time, we are in the top 15 business/management schools in the UK – a huge 81 per cent of our research is considered world leading or internationally excellent. Up two places from the previous assessment (RAE2008, =16th), this significant elevation is a reflection of our fantastic research environment, output and impact.

The School performed exceptionally well in its research impact, which is the demonstrable contribution that research makes to society and the economy. Sixty per cent of our research impact is considered ‘outstanding’ (4*), and the remainder ‘very considerable’ (3*). Impact is assessed on its reach and significance, so we are pleased to have seen such outstanding achievements in this category – with our core research themes of sustainability and socially responsible work practices and processes, it is evident that our academics are making a significant contribution to the world.

Associate Dean for Research, Professor Pauline Dibben, said: “We are delighted with our REF2014 results. They have cemented our strong end to the year, following news of our EQUIS reaccreditation, and truly reflect what the Management School does well.

“We have a clear focus on social responsibility, strong ethics and integrity – qualities also noted by EQUIS. It is what we do, and who we are. These attributes also contributed to the score for our research environment, that was ranked 3 and 4*.

“We provide an internationally excellent environment in which our academics are supported to produce world leading research.”

The Management School has achieved a great deal in the years leading up to 2014, and this month the hard work and determination has come to fruition. Dean of the Management School, Professor David Oglethorpe, said: “To achieve such great success in both the REF and through our EQUIS reaccreditation in one week marks us out as one of the most outstanding and improving Schools in the UK, with a truly global reach and significance.  I am delighted with these results which are a testament to the dedication, commitment and quality of everyone who works in the School.”